Clik here to view.
Trajectory of an error
A week or two ago, as I was reading the corrections box on page A2 of the Post, I thought to myself that it had been a while since I’d had to run a “cx” on my own work. I credited having a saner...
View ArticleClik here to view.
Corrections and changes can’t be clandestine
In the bad old days of paper-only journalism, you couldn’t change the text in an already-printed story, but at least newspapers almost always ran the correction in the same spot (usually, a box on A2...
View ArticleClik here to view.
#corrected: Fixing your errors on Twitter
I screwed up on Twitter yesterday morning. In the grip of nerd rage over a story about an Apple patent application–and without sufficient caffeine in my body–I tweeted that the Cupertino, Calif.,...
View ArticleClik here to view.
Weekly output: VR (x2), cloud efficiency, cloud video (x2), gig economy,...
I’ve had few weeks that have left me more physically exhausted. Only hours after I was congratulating myself for crushing jet lag so soon after landing in Lisbon, the traumatic election destroyed my...
View ArticleClik here to view.
A customer-service journey: upgrading my mom’s Fios TV boxes
No family visit can be that complete for somebody in my line of work without some tech support for relatives, and this week that took the form of getting my mom’s Fios TV boxes replaced so she could...
View ArticleClik here to view.
Amazon Fresh first look: Just Walk Out, then wait for the receipt and hope...
Friday morning started with me driving to a grocery store in a neighorhood in which I’m sure I’d last bought milk in the 1990s, and it was all Amazon’s fault. The tech giant opened one of its Amazon...
View ArticleClik here to view.
Less-than-epic customer support at Epic Pass
An attempt to trim the cost of a couple of days of local skiing by paying in advance wound up inflicting me with time and annoyance charges, and now I’ve learned some things about how a company can...
View Article
